Questions
Frequently asked questions
Straight answers about the catalog, the Wrocław store, and what this site is not.
Can I buy online?
No. okashigroup.com is a catalog and an atmosphere site. There is no cart, checkout, or online payment. You buy only in the supermarket at Świętokrzyska 37C, Wrocław.
Do you deliver or offer click & collect?
No. We do not ship, and we do not pick online orders from a locker. Browse the catalog, then visit during opening hours.
If I see a product here, is it on the shelf?
Not always. The range moves fast and the site is not live stock. The till and the physical shelf win. WhatsApp us if you are hunting a specific item.
Are website prices the store prices?
They are reference prices in PLN. Promotions, dates and new deliveries can change what you pay. Trust the price at the till.
When are you open?
Monday–Saturday 12:00–20:00. Sundays closed. Polish public holidays we stay shut by law, except selected trading Sundays.
Do you sell alcohol, soju or sake?
No. We do not have an alcohol licence. For soju and sake, try a licensed retailer such as a hypermarket.
How can I pay?
Only in the store, at the till (cash and cards as offered that day). This website never takes payment.
Allergens and ingredients?
On the pack, and where we have them, on the product page. If you have an allergy, always read the label in store — recipes change.
Complaints or returns?
In-store purchases follow Polish consumer law (statutory warranty). The 14-day online cooling-off right does not apply, because we do not sell at a distance. Use the complaints form and photograph your receipt, or come to the store.
Can I save favourites?
Yes — an optional account lets you bookmark products for the next visit. It is not a shopping basket.
Are you hiring?
Often, especially students for the shop floor. See Jobs and send a CV.